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Privacy Policy

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Supreme Spray Services respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use and protect your personal data when you visit our website, contact us, request a quote or use our services.

This policy has been written in line with UK data protection expectations, including the need to clearly explain what personal data is collected, why it is used, who it may be shared with, how long it is kept and what rights individuals have. The Information Commissioner’s Office states that privacy notices should include these details in clear and accessible language.

1. Who We Are

Supreme Spray Services provides professional spray finishing services, including kitchen resprays, UPVC spraying, bathroom spraying, furniture spraying, interior spraying, cladding spraying and commercial spraying.

For the purposes of this Privacy Policy, “we”, “us” and “our” refer to Supreme Spray Services.

Contact details:
Phone: 07310 885201
Email: supremesprayservices@gmail.com
Service area: Manchester and Greater Manchester

2. Personal Information We Collect

We may collect the following personal information when you contact us, submit an enquiry, request a quote or use our website:

  • Your name

  • Phone number

  • Email address

  • Project location or postcode

  • Details about the service you are interested in

  • Information you provide in enquiry forms or messages

  • Photos or files you choose to upload for quotation purposes

  • Communication history between you and Supreme Spray Services

  • Website usage information, such as pages visited, depending on the cookies or analytics tools used on the website

We only collect information that is relevant to handling your enquiry, providing a quote, delivering our services or improving our website.

3. How We Use Your Information

We may use your personal information to:

  • Respond to your enquiry

  • Provide quotations

  • Discuss your spray project

  • Arrange appointments or site visits

  • Deliver our services

  • Send information you have requested

  • Keep records of enquiries, quotes and completed work

  • Improve our website, services and customer experience

  • Manage customer communication

  • Comply with legal, accounting or business obligations

We do not sell your personal information.

4. Lawful Basis for Using Your Information

Under UK data protection law, we must have a lawful basis for using your personal information.

We may process your data because:

  • It is necessary to take steps before entering into a contract — for example, when you request a quote.

  • It is necessary to perform a contract — for example, when we provide services you have agreed to.

  • We have a legitimate interest — for example, responding to enquiries, managing customer relationships and improving our services.

  • We have a legal obligation — for example, keeping accounting records.

  • You have given consent — for example, if you opt in to receive marketing messages, where applicable.

Where we rely on consent, you can withdraw your consent at any time.

5. Contact Forms and Photo Uploads

If you submit a contact form or upload photos through the website, we will use that information to understand your project and respond to your enquiry.

Please only upload images or files that are relevant to your quote request. Avoid sending unnecessary personal, sensitive or confidential information.

6. Cookies and Website Tracking

Our website may use cookies or similar technologies to help the site work properly, understand how visitors use the site and improve performance.

Cookies may be used for:

  • Essential website functionality

  • Analytics and performance tracking

  • Security

  • Form functionality

  • User experience improvements

If non-essential cookies are used, visitors should be told what those cookies do and asked for consent where required. The ICO explains that users should be informed when cookies are used and that consent is needed for cookies that are not strictly necessary.

You can usually control or block cookies through your browser settings.

7. Who We Share Your Information With

We may share personal information with trusted third parties where necessary to operate our business and provide our services. This may include:

  • Website hosting providers

  • Email and communication platforms

  • Form submission or CRM tools

  • Analytics providers

  • Payment or accounting providers

  • Professional advisers, where required

  • Legal or regulatory authorities, if required by law

We only share information where there is a legitimate reason to do so and we expect third parties to handle your data securely.

8. How Long We Keep Your Information

We only keep personal information for as long as necessary.

As a general guide:

  • Enquiry information may be kept for a reasonable period so we can follow up and manage customer service.

  • Quote and job records may be kept for business, accounting and legal purposes.

  • Website analytics data may be kept according to the settings of the relevant analytics platform.

  • Marketing consent records may be kept until you unsubscribe or withdraw consent.

If we no longer need your information, we will delete it securely or anonymise it where appropriate.

9. How We Protect Your Information

We take reasonable steps to protect your personal information from unauthorised access, loss, misuse or disclosure.

This may include:

  • Secure website and hosting arrangements

  • Password protection

  • Restricted access to personal information

  • Secure email and storage practices

  • Reviewing how information is handled

No website or online system can be guaranteed to be completely secure, but we take appropriate steps to protect the information we hold.

10. Your Data Protection Rights

Under UK data protection law, you may have the right to:

  • Request access to the personal information we hold about you

  • Ask us to correct inaccurate or incomplete information

  • Ask us to delete your personal information

  • Ask us to restrict how we use your information

  • Object to certain uses of your information

  • Request a copy of your information in a portable format

  • Withdraw consent where we rely on consent

The rights available may depend on the reason we are using your information. The ICO confirms that privacy information should explain individuals’ rights, including access, rectification, erasure, restriction, objection and portability where applicable.

To exercise your rights, please contact us using the details below.

11. Marketing Communications

We will only send marketing communications where we are allowed to do so.

You can unsubscribe from marketing emails or withdraw consent at any time by contacting us at:

supremesprayservices@gmail.com

12. Links to Other Websites

Our website may include links to other websites. We are not responsible for the privacy practices, content or security of third-party websites. You should read the privacy policy of any external website you visit.

13. Complaints

If you have concerns about how we handle your personal information, please contact us first so we can try to resolve the issue.

You also have the right to complain to the Information Commissioner’s Office, the UK supervisory authority for data protection matters. Privacy notices should explain how individuals can complain if they have concerns about how their information is being used.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, website or legal requirements.

The latest version will be published on this page with the updated date shown at the top.

15. Contact Us

For questions about this Privacy Policy or how we handle your personal information, please contact:

Supreme Spray Services
Phone: 07310 885201
Email: supremesprayservices@gmail.com
Service area: Manchester and Greater Manchester

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